Location and access come first.
Downtown Buckeye and Sun City Festival are different starting points. Share the address and how access to the property is arranged. Availability needs checking for the actual job; citywide coverage is not assumed.
Do not lift a damaged door to investigate.
A broken spring, loose cable or uneven door can make movement unpredictable. Keep clear and leave the inspection and any release to a technician. A photograph from a safe distance can help describe visible damage.
Ask why replacement is suggested.
Sometimes the condition of a door or component makes repair less useful. Ask for that reason, the alternatives and the scope of the quote. The age of one part alone doesn't explain the whole recommendation.
A lock or key instead?
Home, car and business locksmith information for Buckeye has its own page.