Keep the location precise.
Youngtown is its own town, beside other West Valley communities. Memorial Park at 111th and Peoria Avenues can be a useful reference, but use the actual property or parking address when describing where help is needed.
Look at how you use the door.
A key used several times a day may show a problem that a spare doesn't. A garage entry can matter more to daily life than the front door. Explain which opening you use most and what feels different from before.
And the garage?
Locks and opener controls are different systems. Describe which one needs attention.